Paul Greenberg on Social CRM

In the approximately ten minutes that it takes to watch this video, your whole view on CRM might change! Once again Paul Greenberg, author of CRM @ THE SPEED OF LIGHT, shows to be a true revolutionary thinker when it comes to Customer Service and Customer Loyalty.

The interviewer is Chuck Schaeffer, from Customer.TV

https://www.youtube.com/watch?v=o3mhbNkiROc

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Paul Greenberg on Social CRM

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