Papers

Quick Reference Card on Social CRM

We have designed a quick reference card on social CRM. click here to download it

How Social Media Are Transforming CRM

Look at the infographic

Inspiring Tips for a Project Kick Off Meeting (in Dutch)

Inspiring Tips for a Project Kick Off Meeting (in Dutch)

Read this white paper in Dutch language about the CRM project kick-off meeting. Download the white paper (in Dutch Language)

The 10 Most Common Reasons For CRM Implementation Failure

Read about the most common reasons for the failure of CRM implementations, so as that you can avoid the pitfalls....

A Nice Infographic on Customer Engagement

SAP designed this nice infographic on the new rules of customer engagement.

CRM Implementation Cost

Read this white paper to learn about options to lower implementation cost. Implementation Cost Whitepaper